BILLING

Refund & cancellation policy

Last updated October 31, 2026

First subscription payment

You may request a full refund within 7 calendar days of your first My Money Pro subscription payment. This policy applies to both monthly ($4.99) and yearly ($39.99) subscriptions.

Renewals and other requests

Renewal charges and requests made after the first-payment window are reviewed individually. Contact us if you believe a payment was duplicated, charged in error, or affected by a service issue. Refunds for these requests are not guaranteed unless required by applicable law.

Requesting a refund

Email support@mymoney-app.com from the email associated with your My Money account. Include the payment date, amount, and receipt or invoice number if available. Never email your password, sign-in codes, full card number, or bank credentials.

Requests are reviewed manually. Sending a request does not automatically issue a refund or cancel your subscription.

Canceling renewal

Sign in to My Money, open Settings → Plan & billing, and choose Manage subscription to cancel renewal through Stripe's secure Customer Portal. Cancellation is scheduled for the end of your current paid billing period unless otherwise confirmed, and Pro access normally remains active until that date.

Cancel before the next renewal to avoid a subsequent charge. Canceling does not automatically refund previous payments, and receiving a refund does not automatically cancel your subscription. To do both, request a refund and cancel renewal separately.

Approved refunds and account access

Approved refunds are processed through Stripe to the original payment method. Your bank or payment provider determines when funds appear. We will explain any related subscription access changes when confirming the refund; a refund alone does not automatically remove your Pro entitlement in My Money.

Your budgeting data

Canceling or downgrading does not delete your financial history. Stored Pro settings are preserved, but premium behavior stops applying when your Pro access ends. Account deletion is a separate action.

Your legal rights

This policy does not limit statutory refund, cancellation, or other consumer rights that cannot be excluded under applicable law.